paws.is provides dog walking for the customer's dog (________) in the service area: Selfoss, Stokkseyri and Hveragerði (up to 20 km from Selfoss). Each walk lasts 1 hour unless agreed otherwise.
Booking number ________: ________ at ________.
Walkers are independent contractors chosen and vetted by paws.is (ID and phone number verified), and paws.is is responsible for them towards the customer. The customer may request a specific walker, but the booking, the agreement and the payment are always with paws.is and not with the walker personally.
Walkers do not accept bookings or payments outside paws.is. Cash that a walker receives for a booking is a payment to paws.is.
3. Price and payment
Price: ________ per hour (prices include VAT if the company is VAT-registered: á ekki við / not applicable).
Payment: Bank transfer or cash. Bank transfers go to the paws.is account with the booking number as the reference. Cash is paid to the walker when the dog is handed over or after the walk.
Overdue claims may bear default interest as provided by Icelandic law.
4. Cancellation and changes
Cancellation is free if it is received at least 24 hours before the scheduled time.
If you cancel later, or nobody is there to hand over the dog, paws.is may charge up to the full price of the walk.
paws.is may cancel or reschedule a walk because of weather, illness or safety. In that case the customer is not charged.
5. Customer responsibilities
The customer provides correct information about the dog's health, behaviour, medication and special needs, and tells us if the dog is aggressive, sick or in heat.
The dog must be registered and microchipped according to municipal rules, vaccinated and dewormed, and have a collar/harness, leash and tag.
The customer ensures access to the dog at the agreed time (key, door code, etc.).
6. Liability and insurance
paws.is is liable for damage caused by mistakes of its staff or contractors in carrying out the service, according to general Icelandic rules on damages.
Liability insurance: [fylla út / to be filled in].
The customer is liable for damage the dog causes to third parties unless it results from a walker's mistake.
If a dog becomes ill or injured during a walk, the walker may take it to a vet. Vet costs are paid by the customer. The customer is informed as soon as possible.
7. Photos and videos
During the walk the walker takes photos and short videos as confirmation; they are available to the customer in their account.
paws.is does not publish photos or videos publicly without the customer's permission.
8. Privacy
paws.is processes name, phone number, email, address and information about the dog to provide the service, collect payment and communicate. Processing follows the Icelandic Data Protection Act no. 90/2018.
Information is shared with the walker who takes the walk, only as far as needed to carry it out. Photos and videos from walks are deleted after 60 days.
The customer has the right to access, correct and delete their data. Requests go to info@lukasdedic.com.
9. Consumer rights and governing law
If the customer is a consumer, mandatory consumer protection rules apply in full.
Icelandic law governs this agreement. Disputes that cannot be settled are brought before the District Court of South Iceland (Héraðsdómur Suðurlands), subject to mandatory consumer rights.
10. Acceptance
This agreement is accepted electronically by ticking the acceptance box during booking. Accepted: ________ (version 9c3cb8e2).
Version 9c3cb8e2 · A personalised agreement is created with your details when you book.
