Cancellation and refund policy

1. Cancelling

• You can cancel free of charge up to 24 hours before the walk is due to start. Do it under “My bookings” or contact us.
• If you cancel later, or nobody is home to hand over the dog, we may charge up to the full price of the walk.

2. If we have to cancel

• We may cancel or reschedule a walk because of weather, illness or safety. You will not be charged. If you have paid in advance we refund you or move the payment to a new time.

3. Delays

• The walker lets you know if they are running late. If the delay is more than 30 minutes you may cancel free of charge.

4. Refunds

• Refunds are made by the same method that was used (cash: in cash or by bank transfer) within 14 days.

5. Complaints

• If you are not happy with a walk, contact us within 48 hours at info@lukasdedic.com and we will put it right. Your statutory consumer rights are not affected.