Privacy policy

1. Who we are

Controller: [nafn fyrirtækis], ID no. (kt.) [kennitala], [heimilisfang], email info@lukasdedic.com ("paws.is"). We process personal data under Icelandic Act no. 90/2018 and the EU General Data Protection Regulation (GDPR).

Customers: name, phone number, email, address, information about your dog (name, breed, notes on health and behaviour, photo), bookings, payment status and communications. Purpose: to provide the service, collect payment, communicate and meet accounting obligations. Legal basis: contract and legal obligation.
Photos and videos from walks: taken by the walker as confirmation and available to you in your account. We never publish them without your permission.
Reviews: your name and text, which you choose to publish on the website (consent).
Walkers: name, phone number (verified by SMS code), email, introduction, photo, photo of ID and selfie (only to confirm identity; deleted after review), bank details for payouts, and the contract. Legal basis: contract and legitimate interests (safety of dogs and customers).
Technical data: we measure website visits without cookies and without storing IP addresses (only an anonymous daily identifier). Legitimate interest: improving the website.

The walker who takes a walk receives only what is needed to carry it out (name, address, phone, notes about the dog).
Processors: Twilio (SMS), Seznam.cz (email), the website hosting provider and OpenStreetMap (map tiles – your IP address is visible to them). We never sell personal data.

Bookings and payments: 7 years for accounting law. Account: until you ask for deletion. Photos and videos from walks: 60 days. Walker ID documents: deleted after the application is reviewed (at the latest 30 days after it is received).
Route tracking (only if we offer it): while a walk is running the walker’s phone shares its GPS position with you. Position is recorded only from the start of the walk until it ends and is deleted after 14 days.

You have the right of access, rectification, erasure, restriction, data portability and to object. Send a request to info@lukasdedic.com. You may also complain to the Icelandic Data Protection Authority (Persónuvernd, www.personuvernd.is).

We only use essential cookies to keep you logged in and to remember your language. We use no advertising cookies and do not track you across websites.

Data is stored on a secured server, access is protected by passwords and two-factor authentication, and walker ID documents are visible only to the administrator during review.