Frequently asked questions

How does it work?

• You choose a day and time on the website, we confirm the booking and a walker picks up your dog at the agreed time. After the walk you receive photos and a video.

How much does a walk cost?

• The price per hour is shown on the home page and during booking. You always see the final price before you send the booking.

Where do you operate?

• We serve Selfoss, Stokkseyri and Hveragerði (up to 20 km from Selfoss). If your home is outside the area, get in touch and we will see what we can do.

Are the walkers trustworthy?

• Yes. We verify the ID and phone number of every walker, they sign a contractor agreement and learn our safety rules. You see the walker's first name and can read reviews.

Can I choose a walker?

• Yes, you can request a specific walker when they are available. The booking and the agreement are always with paws.is.

Does someone need to be home?

• Yes, someone needs to hand over the dog unless you have agreed otherwise with us (for example a key or code). Add instructions in the notes of your booking.

How do I pay?

• In cash to the walker or by bank transfer. Bank details appear right after booking and in the confirmation email.

What if I need to cancel?

• You can cancel free of charge up to 24 hours before the walk. See the cancellation policy.

What if my dog is sick or aggressive?

• Tell us in advance in the notes. We may have to decline a walk if safety cannot be ensured. If a dog becomes ill or injured on a walk, the walker takes it to a vet and informs you immediately.

Are you insured?

• See liability and insurance in the terms: [fylla út / to be filled in].

How is my personal data handled?

• See the privacy policy. We never sell data and never publish photos of your dog without permission.